Terms & Conditions

Sydney Luxury Transport Last updated: February 2026

Overview
By making a booking with Sydney Luxury Transport you agree to the following terms and conditions. Please read them carefully before confirming your transfer.

Bookings
All bookings are confirmed directly with Sydney Luxury Transport by phone, text or WhatsApp. A booking is considered confirmed once you have received acknowledgement from us. We recommend confirming all details including pickup time, location and number of passengers at the time of booking.

Pricing & Payment
All prices are quoted and locked in at the time of booking. Your quoted price includes all tolls and parking fees — there are no hidden costs or surcharges added after the fact. Payment can be made before or after your transfer, as agreed at the time of booking. Prices are subject to change for new bookings but will never change once a booking has been confirmed.

Flight & Cruise Monitoring
For airport and cruise terminal transfers, we monitor flight and vessel arrival times where possible to adjust pickup accordingly. While we make every effort to accommodate delays, we ask that you contact us directly as soon as you are aware of any significant changes to your arrival time.

Waiting & No Contact Policy
We understand that travel doesn't always go to plan and we will always do our best to wait. However, if we are unable to make contact with you within a reasonable time of your scheduled pickup, we reserve the right to cancel the booking. What constitutes a reasonable waiting period will depend on the circumstances, but we will always attempt to reach you by phone, text or WhatsApp before making that decision. Any applicable cancellation fees may apply in this situation.

Cancellations & Changes
We understand plans change. We ask that you give us as much notice as possible if you need to cancel or modify your booking. Cancellations made with reasonable notice will not incur a fee. Cancellations made at short notice or on the day of travel may incur a cancellation fee at our discretion. Changes to pickup times, locations or passenger numbers are accommodated where possible — simply contact us directly.

Passenger Conduct
All passengers are expected to behave in a manner that is respectful to the driver and the vehicle. Sydney Luxury Transport reserves the right to refuse or terminate a transfer if passenger behaviour is deemed unsafe, threatening or inappropriate. In such cases no refund will be issued.

Multiple Pickups & Drop-Offs
Sydney Luxury Transport is happy to accommodate multiple pickup or drop-off locations within a single transfer. However, any additional stops must be discussed and agreed upon at the time of booking so the appropriate fare can be quoted. Additional pickups or drop-offs requested during a transfer that were not agreed upon in advance may incur extra charges at our discretion. Where possible we will communicate any additional costs before proceeding. To avoid any confusion we recommend confirming all stops, routes and requirements before your transfer begins.

Vehicle Damage
Any damage caused to the vehicle by a passenger during a transfer will be the financial responsibility of the booking party. This includes damage caused by spillage, soiling or misuse of the vehicle or its fittings.

Luggage
We accommodate standard luggage for the number of passengers booked. Please advise us at the time of booking if you have oversized, excess or unusual luggage so we can ensure the appropriate vehicle is arranged.

Liability
Sydney Luxury Transport will always endeavour to complete your transfer safely, on time and to the highest standard. However, we cannot be held liable for delays or failures caused by circumstances beyond our control including traffic, extreme weather, accidents or road closures. In such cases we will communicate with you as promptly as possible.

Privacy
The handling of your personal information is covered by our Privacy Policy, which is available on this website.

Contact
If you have any questions about these terms, please contact us directly via the details provided on this website.